Terms of service

OVERVIEW
This website is operated by Auros Charm. Throughout the site, the terms “we”, “us” and “our” refer to Auros Charm. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

1. ONLINE STORE TERMS

You agree to use our products for lawful purposes only and not to violate any laws in your jurisdiction. You must not transmit any harmful code or interfere with the security of the site.

2. PRODUCTS & PRICING

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time. Prices are subject to change without notice.

We make every effort to display product colors and images accurately, but we cannot guarantee your device will display them exactly.

3. Order Processing & Delivery

Orders are typically processed within 1–2 business days.

All delivery estimates below include processing, packaging, and shipping.

Estimated delivery times are:

United States: 5–8 business days
Canada: 7–10 business days
United Kingdom: 5–8 business days
Europe: 4–10 business days
Australia: 3–10 business days
Other international destinations: 7–14 business days

Delivery times are estimates and may be affected by carrier delays, customs processing, weather, holidays, or other factors outside our control.

Tracking information will be emailed once your order has shipped.

International customers may be required to pay customs duties, import taxes, VAT, or other fees imposed by their destination country. These charges are determined by local customs authorities and are the responsibility of the customer. Auros Charm is not responsible for any customs or import charges incurred after an order has been shipped.

4. Returns & Refunds

If your order arrives damaged, defective, or incorrect, please contact us within 10 days of delivery.

To request assistance, please email:

shopauroscharm@gmail.com

Include:

Your order number
A description of the issue
Clear photos of the item and packaging

If approved, we will provide an appropriate resolution, which may include a replacement or refund.

We do not accept returns or exchanges for:

Change of mind
Incorrect size selected
Personal preference
General dissatisfaction not related to a product defect
Incorrect shipping addresses provided during checkout

Please do not return any items without contacting us first.

5. ACCURACY OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. Content is provided for general information only.

6. BILLING & ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information. We reserve the right to cancel or refuse any order at our discretion.