Shipping policy

Thank you for shopping with Auros Charm. We are committed to getting your order to you quickly and smoothly.

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

United States

Most orders arrive within 2–5 business days after shipment depending on your location and carrier delivery times.

Shipping Confirmation & Tracking

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Please allow time for tracking updates to appear.

Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur due to:

carrier delays
weather conditions
holidays
high order volume

We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. Auros Charm is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

Auros Charm is not responsible for lost or stolen packages once marked as delivered by the shipping carrier. If you experience an issue, please contact the carrier directly.