Shipping policy
Thank you for shopping with Auros Charm. Every order is thoughtfully prepared and carefully packaged before being shipped to you.
Processing Time
Orders are typically processed within 1–2 business days (excluding weekends and holidays).
Large orders: Bulk orders may require additional processing time
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates
United States
Standard Shipping: $8.99
International
Standard Shipping: $10.99 - 14.99
Estimated Delivery Times
All delivery estimates below include processing, packaging, and shipping.
United States
5–8 business days
Canada
7–10 business days
United Kingdom
5–8 business days
Europe
4–10 business days
Australia
3–10 business days
Other International Destinations
7–14 business days
Delivery estimates begin once your order has been processed and shipped. Actual delivery times may vary due to customs clearance, weather conditions, carrier delays, holidays, or other circumstances beyond our control.
International customers may be required to pay customs duties, import taxes, VAT, or other fees imposed by their destination country. These charges are determined by local customs authorities and are the responsibility of the customer. Auros Charm is not responsible for any customs or import charges incurred after an order has been shipped.
Tracking Your Order
Once your order has shipped, you will receive a tracking number by email.
Please allow 24–48 hours for tracking information to update after the carrier receives your package.
Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees imposed by your destination country.
These charges are the responsibility of the customer and are not included in your order total.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your order.
Auros Charm is not responsible for packages shipped to an incorrect or incomplete address provided at checkout.
Additional shipping charges may apply if an order must be reshipped.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
Once an order has entered processing, changes or cancellations may no longer be possible.
Delayed or Lost Packages
While we strive to deliver every order on time, occasional delays may occur.
If your tracking indicates that your package has been lost or you need assistance with delivery, please contact us and we'll be happy to help.
Shipping Availability
Auros Charm currently ships to most countries worldwide.
Please note: We are currently unable to ship to India and Turkey due to customs restrictions.
Questions?
If you have any questions about your order, please contact us at:
Thank you for choosing Auros Charm. We truly appreciate your support and hope you enjoy your new jewelry.