Refund policy
At Auros Charm, we want you to shop with confidence. If there is an issue with your order, we're here to help.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 10 days of delivery.
Email us at:
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Once we review your claim, we'll arrange a replacement or another appropriate resolution at no additional cost.
Items That Are Not Eligible for Return
Due to the nature of our fulfillment process, we are unable to accept returns or exchanges for:
- Change of mind
- Incorrect size selected
- Personal preference
- Items that do not meet personal expectations
- General dissatisfaction not related to a product defect
- Incorrect or incomplete shipping addresses provided at checkout
Exchanges
We do not offer exchanges for different sizes, styles, or personal preferences.
If you would like a different item, you are welcome to place a new order.
Incorrect Shipping Address
Please ensure your shipping address is accurate before placing your order.
Auros Charm is not responsible for orders shipped to an incorrect or incomplete address provided during checkout.
Return Authorization
Please do not return any items without contacting us first.
If a return or replacement is approved, we will provide instructions, including the correct return address if one is required.
Refunds
Refunds are issued only when appropriate after reviewing your claim.
If a refund is approved, it will be returned to your original payment method. Processing times may vary depending on your bank or payment provider.
Questions?
If you have any questions about your order, please contact us at:
Thank you for choosing Auros Charm. We truly appreciate your support.