Refund policy

At Auros Charm, we want you to love your purchase. If you are not completely satisfied with your order, we offer returns under the conditions outlined below.

Return Window

We offer a 14-day return policy. This means you have 14 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, items must:

• Be in good condition

• Not be heavily worn, damaged, altered, or misused

• Be returned in their original packaging whenever possible

• Be accompanied by an order number or proof of purchase

How to Start a Return

To initiate a return, please contact us at:

shopauroscharm@gmail.com

If your return request is approved, we will provide instructions for returning your item.

Items sent back without prior authorization will not be accepted.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

• Original shipping charges are non-refundable.

Return Conditions

• Return requests must be submitted within 14 days of delivery.

• Approved returns must be shipped back within 14 days of receiving return authorization.

• Returns that do not meet these requirements may be denied.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at shopauroscharm@gmail.com with your order number or proof of purchase, along with photos of the issue, so we can evaluate the situation and make it right.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Clearance, final sale, or discounted items marked as non-returnable

• Items returned in unsellable condition

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.